Terms of service

Last Updated: Jun 14, 2026

Welcome to Pethood. These Terms of Service govern your use of our website and services. By accessing our website or purchasing products from us, you agree to be bound by the following terms and conditions. If you do not agree with these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state of residence or have permission from a parent or legal guardian to use our services.

You agree not to use our products or services for any unlawful or unauthorized purpose, including violating any local, state, or federal laws.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Availability

Pethood offers pet-related products and accessories. We make every effort to display product descriptions, product images, pricing, and product details as accurately as possible.

However, we do not guarantee that all product descriptions, specifications, pricing information, or website content will always be completely accurate, current, or error-free.

Product availability may change at any time without prior notice due to supplier inventory limitations.

We reserve the right to discontinue any product at any time.

3. Pricing and Payment

All prices displayed on our website are listed in U.S. Dollars.

We reserve the right to change product pricing at any time without prior notice.

In the event that a pricing error occurs, we reserve the right to cancel or refuse any order placed for incorrectly priced items.

Payment must be successfully completed before an order is processed and shipped.

4. Order Processing and Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or submitted for fulfillment, cancellation may no longer be possible.

Because our fulfillment process begins quickly after purchase, we encourage customers to carefully review their order details before completing checkout.

5. Shipping and Delivery

We currently ship to customers located within the United States.

Estimated delivery time is typically 7–15 business days after processing. Delivery estimates are provided for convenience and are not guaranteed.

Shipping delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • Carrier delays
  • Customs inspections
  • Weather conditions
  • High shipping volume
  • Logistics disruptions

Pethood is not responsible for shipping delays caused by third-party carriers once an order has been shipped.

6. Customer Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Address changes may only be requested within the cancellation window before an order begins processing.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that shipping address changes can be made.

Pethood is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

7. Refunds, Returns, and Replacements

Please review our Refund Policy for full details regarding refunds, replacements, and eligibility requirements.

At this time:

  • We do not accept returns after delivery
  • We do not offer refunds for change-of-mind purchases
  • We offer replacements only for items that arrive damaged, defective, or incorrect

All replacement requests are subject to review and approval.

Customers may be required to provide photo evidence of product damage or defects before a replacement is approved.

8. Supplier and Product Variations

As part of our fulfillment process, some products may be sourced through third-party suppliers and logistics partners.

As a result, minor variations may occasionally occur in:

  • Packaging
  • Labeling
  • Product appearance
  • Manufacturer branding

These minor differences do not qualify as defects and are not grounds for replacement requests.

9. Fraud Prevention and Payment Security

To protect our customers and business, we reserve the right to review and investigate any order that appears suspicious, fraudulent, or unauthorized.

We may cancel orders at our discretion if fraudulent activity is suspected.

Providing false payment information, unauthorized transactions, or abusive payment disputes may result in permanent refusal of future service.

10. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

We are committed to working with customers to resolve legitimate order concerns whenever possible.

Fraudulent or abusive chargebacks may be investigated and may result in restrictions on future purchases.

11. Intellectual Property

All website content including product descriptions, images, logos, branding, graphics, and written content on Pethood are the property of Pethood and may not be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

Pethood shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products, website, or services.

By purchasing from our store, customers agree that use of our products is at their own discretion and responsibility.

13. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

Changes become effective immediately upon being posted on our website.

Continued use of our website following any changes constitutes acceptance of those updated terms.

14. Contact Information

Questions regarding these Terms of Service may be directed to:

Pethood
Email: support.pethood@gmail.com