Shipping policy

Last Updated: July 9, 2026

Thank you for shopping with Pethood. We are committed to delivering your order as efficiently as possible. Please review our shipping policy below.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or holidays may require additional processing time.

Because orders begin processing quickly, customers may only request order cancellations or modifications within 12 hours of purchase.

Shipping Time

Estimated delivery time for orders within the United States is typically 7–15 business days after processing.

Please note that shipping times are estimates and may vary depending on location and carrier conditions.

If your order hasn't arrived 21 days after you placed your order, please contact us for further assistance. We will do our best to provide you with the most satisfactory response.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

  • Carrier delays
  • Weather disruptions
  • Customs inspections
  • High seasonal shipping volume
  • Logistics network disruptions

Pethood is not responsible for delays caused by third-party shipping carriers once an order has been dispatched.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. 

Please allow time for tracking information to update after shipment.

You can track your order here.

Shipping Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

Address changes may only be requested within 12 hours of placing an order.

Once an order has entered processing or has shipped, we cannot guarantee shipping address changes.

Pethood is not responsible for packages sent to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package appears delayed beyond the expected delivery window, please contact us and we will assist in reviewing shipment status.

Packages confirmed as lost in transit may qualify for replacement review.

Contact Us

For shipping-related questions, please contact:

Pethood
Email: support.pethood@gmail.com