Refund policy

Last Updated: June 12, 2026

Thank you for shopping with Pethood. We want you to be satisfied with your purchase. Please review our refund policy below.

No Returns Accepted

At this time, we do not accept returns or exchanges on any products once an order has been delivered.

Please carefully review product descriptions, sizing information, and product details before placing your order.

All sales are considered final.

Non-Refundable Situations

We do not provide refunds for:

  • Change of mind
  • Incorrect address entered at checkout
  • Shipping delays caused by carriers
  • Minor differences in color, size, or appearance due to screen settings
  • Failure to read product descriptions before purchase

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged or incorrect item
  • A description of the issue

We will work to provide a full refund when applicable.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellations are no longer possible.

Replacement Eligibility

We offer free replacements only under the following conditions:

  • The product arrives damaged during shipping
  • The wrong item was delivered
  • The product arrives defective or unusable

To request a replacement, customers must contact us within 48 hours of receiving the item.

Required information:

  • Order number
  • Photos showing the issue
  • Description of the problem

We reserve the right to review all claims before approving a replacement.

Lost Packages

If a package is confirmed lost in transit, we may offer:

  • A replacement shipment
  • Another solution at our discretion

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider.

Fraudulent or abusive chargebacks may result in restrictions on future purchases.

Contact Us

For questions regarding returns or refunds, contact us:

Email: support.pethood@gmail.com